Frequently Asked Questions

TrulyPOS is a comprehensive point-of-sale (POS) software solution designed for retail businesses in India. It includes inventory management, billing, GST compliance, customer management, and reporting features to help businesses streamline their operations and increase efficiency.

TrulyPOS is suitable for various types of retail businesses including grocery stores, supermarkets, pharmacies, fashion stores, electronics stores, restaurants, cafes, and any business that needs to manage inventory and process sales transactions.

Yes, TrulyPOS is designed to be scalable and affordable for businesses of all sizes. Our Single Store plan is perfect for small businesses, while our Multi Store and Enterprise plans cater to larger operations.

We offer three main plans: Single Store (₹15,000), Multi Store (₹25,000), and Enterprise (₹50,000). All plans are one-time purchases with lifetime licenses and include free updates and support.

Yes, we offer a 30-day free trial with full functionality. You can also access our online demo to explore the features before making a purchase decision.

Yes, you can upgrade your plan at any time by paying the difference between your current plan and the new plan. The upgrade process is seamless and doesn't affect your existing data.

The lifetime license includes all current features, free software updates, technical support, and access to new features as they are released. There are no recurring fees or subscription costs.

Yes, TrulyPOS is fully GST compliant and generates GST-compliant invoices. It automatically calculates CGST, SGST, and IGST based on your location and customer details, and provides GST reports for easy filing.

Yes, TrulyPOS supports barcode scanning for fast product identification and billing. You can use any standard USB barcode scanner, and the system can also generate barcodes for your products.

Yes, TrulyPOS works completely offline. You don't need an internet connection for daily operations like billing, inventory management, or generating reports. Internet is only required for software updates and cloud backup features.

TrulyPOS provides comprehensive reports including sales reports, inventory reports, GST reports, customer reports, supplier reports, profit/loss statements, and custom reports. All reports can be exported to Excel or PDF format.

We provide email support for all plans, priority support for Multi Store plans, and 24/7 phone support for Enterprise plans. We also offer training sessions, video tutorials, and comprehensive documentation.

We typically respond to support requests within 24 hours for email support. Priority support customers receive responses within 4 hours, and Enterprise customers have access to immediate phone support.

Yes, we provide comprehensive training including video tutorials, user manuals, and live training sessions. For Enterprise customers, we can also provide on-site training if required.

TrulyPOS requires Windows 7 or higher, 4GB RAM minimum (8GB recommended), 2GB free disk space, and a standard printer. For multi-store operations, additional requirements may apply.

Installation typically takes 30-60 minutes depending on your system. Our support team can assist with remote installation if needed, and we provide step-by-step installation guides.

Yes, we can help you import data from most existing systems including products, customers, suppliers, and historical transactions. Our support team will assist with the data migration process.

Yes, TrulyPOS uses industry-standard encryption to protect your data. All sensitive information is encrypted both at rest and in transit. We also provide automated backup options to ensure your data is always safe.

Your data belongs to you. If you decide to stop using TrulyPOS, we can export your data in standard formats (Excel, CSV, PDF) that you can use with other systems. We also provide data migration assistance if needed.

Yes, we offer cloud backup services for an additional fee. This ensures your data is safely stored offsite and can be restored in case of hardware failure or other issues.